Customer Success Representative

🚀 Join KEYENCE as a Customer Success Representative

Location: Sales Office – Chicago, IL
Total Compensation (Base + Bonus): $88,430

As a Customer Success Representative, you’ll be the bridge between our Sales and Support teams—ensuring customers have a seamless experience with KEYENCE software. You’ll play a key role in onboarding, training, and supporting customers while identifying opportunities to grow revenue.

• Become a subject matter expert in KEYENCE software products
• Onboard and train customers to maximize product utilization
• Maintain strong customer relationships and minimize churn
• Identify upsell opportunities and contribute to revenue growth
• Implement customer success programs and guide clients through them
• Provide post-sale support and resolve customer issues

🎓 Qualifications

• Bachelor’s degree required.
• Programming experience in any language (required)
• Proficiency in Excel, including Pivot Tables
• Strong communication and relationship-building skills
• Ability to engage customers virtually via Teams, Zoom, or phone
• Highly organized and accountable

💼 What We Offer

• Base Salary: $64,430
• Bonus Target: $24,000 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases

🌍 Why KEYENCE?

• Recognized by Forbes as one of the World’s Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.