Apply now

Apply for Job

Client Service Specialist

Client Service Specialist

Client Service Specialist

 

At KEYENCE, we never settle.  We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design.  Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees.  We hire talented individuals who push themselves and our organization to get to the next level.

 

The Client Service Specialist provides outstanding support to our customers and outside sales force with a smile and a sense of urgency. Responsibilities include responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, order entry, and answering general process, order status, & tracking questions. This position requires excellent communication & analytical skills, and a high attention to detail. The ideal candidate is comfortable with heavy data entry and working in a fast paced environment. We are looking for a proactive, self-motivated, task-oriented individual who is able to work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve & streamline our processes.

 

Responsibilities and Duties

  • Fast paced environment consisting of purchase order and price quotation entry from customers into a Windows based database
  • Analyze and remedy customer issues
  • Route technical support calls to the appropriate product specialist or technical group
  • Receive and respond to inbound phone calls from customers and product specialists with a sense of urgency and accuracy
  • Participate in goal projects while maintaining daily workload

 

Requirements and Qualifications

  • 4-year degree required
  • Moderate proficiency with Excel, Microsoft Office, and Outlook
  • Ability to type at 50 WPM
  • Keyence will not sponsor applicants for work visas
  • High degree of attention to detail
  • Strong sense of urgency and ability to multitask
  • Ability to organize and prioritize tasks, activities, and projects for timely completion
  • Analytical and problem solving skills
  • Ability to identify complex problems, evaluate options based on the information supplied, and determine appropriate solutions
  • Friendly, flexible and accommodating
  • Communication Skills - communicate complex ideas and solutions in a simplified fashion
  • Ability to establish and maintain pleasant interpersonal relationships via phone and email
  • Leadership potential - ANY leadership experience is fine
  • Previous Administrative or Customer Service background is beneficial

 

Why work for KEYENCE?

  • Competitive compensation & benefits
  • “Learn by doing” development policy
  • Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
  • Promote from Within Culture

 

KEYENCE is an at-will, Equal Opportunity Employer.

Less than 10% Travel


Nearest Major Market: Chicago

Job Segment: Outside Sales, Database, Technical Support, Data Entry, Sales, Customer Service, Technology, Administrative

Apply now

Apply for Job