Client Service Specialist

This position is located at our Headquarters in Itasca, IL
Working hours for this position are 9am - 6pm

At KEYENCE, we never settle.  We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design.  Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees.  We hire talented individuals who push themselves and our organization to get to the next level.

The Client Service Specialist provides outstanding support to our customers and outside sales force with a smile and a sense of urgency. Responsibilities include responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, order entry, and answering general process, order status, & tracking questions. This position requires excellent communication & analytical skills, and a high attention to detail. The ideal candidate is comfortable with heavy data entry and working in a fast-paced environment. We are looking for a proactive, self-motivated, task-oriented individual who can work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve & streamline our processes.

Responsibilities and Duties

• Fast paced environment consisting of purchase order and price quotation entry from customers into a Windows based database
• Analyze and remedy customer issues
• Route technical support calls to the appropriate product specialist or technical group
• Receive and respond to inbound phone calls from customers and product specialists with a sense of urgency and accuracy
• Participate in goal projects while maintaining daily workload

Requirements and Qualifications

• Bachelor’s degree required
• Moderate proficiency with Excel, Microsoft Office, and Outlook
• Ability to type at 50 WPM
• High degree of attention to detail
• Strong sense of urgency and ability to multitask
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Analytical and problem-solving skills
• Ability to identify complex problems, evaluate options based on the information supplied, and determine appropriate solutions
• Friendly, flexible, and accommodating
• Communication Skills - communicate complex ideas and solutions effectively
• Leadership potential - ANY leadership experience is fine
• Previous Administrative or Customer Service background is beneficial

Why work for KEYENCE?

• Competitive compensation & benefits
• “Learn by doing” development policy
• Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
• Promote from Within Culture

KEYENCE is an at-will, Equal Opportunity Employer.

The Company does not sponsor applicants for work visa.