Engineering Service Specialist



At KEYENCE, we never settle.  We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design.  Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees.  We hire talented individuals who push themselves and our organization to get to the next level.


Responsibilities and Duties


  • Coordinate the inbound receiving and tracking of products in need of inspection or repair
  • Communicate the status and cost of repairs to sales reps and/or customers via phone and email
  • Inspect defective products to diagnose the causes of failure and determine cost of repairs
  • Enter and maintain the accurate status and testing logs of each repair into the database
  • Testing of Keyence owned trial and demo equipment
  • Travel to warehouse, as needed, to lead and assist the testing teams


Requirements and Qualifications


  • Ability to establish and maintain good communication with sales and customers
  • Ability to use basic hand tools
  • Analytical skill to identify the underlying causes of product failure
  • Integrity – job requires appropriate handling of confidential, sensitive information
  • Dependability - meeting deadlines, completing duties or projects on time
  • Ability to lift 30 - 70 lbs. of equipment
  • Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint
  • Preferred Qualifications:
    • Repair skills including soldering and use of testing equipment such as a digital voltmeter
    • Ability to read schematics
    • 2-year technical degree and/or previous instrument repair or quality control experience


Reports To:


Engineering Service Manager


Why work for KEYENCE?


  • Competitive compensation & benefits
  • “Learn by doing” development policy
  • Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
  • Promote from Within Culture


KEYENCE is an at-will, Equal Opportunity Employer.

The Company does not sponsor applicants for work visa.


Nearest Major Market: Chicago

Job Segment: Database, Technology