Entry-Level Support Coordinator

This position is located at our Headquarter building in Itasca, IL. 

At KEYENCE, we never settle. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

Keyence is seeking an Entry-Level Support Coordinator for our Technical Marketing department. We are looking for someone to provide our division with exceptional assistance to our customers and internal technical marketing engineering team.  You will be considered the backbone to our sales support system by leading our nation-wide customers support satisfaction and ensure our internal processes are running in an organized manner. Communication will be the forefront skill you will exercise and continue to develop.

Responsibilities and Duties

• Maximize availability to field incoming tech calls and communicate professionally with sales and customers. 
• Resolve tier 1 technical inquiries and effectively escalate advanced inquiries to tenured technical team members.
• Communicate with new customers introducing them to our onboarding training and support process.
• Assist trainers with setup, teardown, and/or outbound shipping logistical needs.
• Take meeting minutes during weekly technical team meetings.
• Manage lab equipment and assist with periodic inventory taking.
• Periodic travel to tradeshows to perform simple demonstrations of our product lines technology.

Requirements and Qualifications

• Associate’s degree is required.
• Excellent communication skills, highly organized, and can work seamlessly in a team environment.
• Intermediate to advanced level of Microsoft Office applications including Excel, Word, and Outlook.
• High degree of accuracy, focus, and flexibility.
• Desire to improve team efficiency.
• Open to learning about our industry-leading inspection equipment.
• Ability to establish and maintain pleasant interpersonal relationship.
• Previous Administrative or Customer Service background is beneficial.
• Lift up to 50 lbs. during equipment setup schedules.
• Travel up to 25%.

Why work for KEYENCE?

• Competitive compensation & benefits
• “Learn by doing” development policy
• Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
• Promote from Within Culture

KEYENCE is an at-will, Equal Opportunity Employer.

The Company does not sponsor applicants for work visa.