National Sales Support Specialist

National Sales Support - Boston


At KEYENCE, we never settle.  We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design.  Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees.  We hire talented individuals who push themselves and our organization to get to the next level.


Support all sales and administrative tasks to ensure smooth day to day operation of the entire Company. 


Responsibilities and Duties


  • Assist sales with general requests, answering questions, and/or guidance with policies/procedures
  • Assist with incoming customer calls by providing quotations, placing orders, answering customer questions, fielding technical support inquiries, etc.
  • Act as a key point of contact for local office and assigned remote office
  • Maintain office duties such as ordering supplies, literature, business cards, office structure/organization
  • Enter & report sales employee's attendance daily/weekly
  • Process expense reports for all employees
  • Collaborate on assigned goal projects with other NSS members
  • Examples of projects include but not limited to customer surveys, trial follow-up, or marketing support
  • Complete other duties or projects as assigned
  • Understand and observe company/departmental policies and procedures


Requirements and Qualifications


  • Four-year college degree
  • Intermediate to advanced level of Microsoft Office applications including Excel, Word, and Outlook
  • Ability to organize and prioritize tasks, activities, and projects for timely completion
  • High degree of accuracy, focus, and flexibility.
  • Ability to work well in team-oriented environment
  • High degree of attention to details
  • Ability to establish and maintain pleasant interpersonal relationship
  • Ability to empathize with both internal and external customers and ensure that you’re not happy until they are
  • Previous experience in a customer service or sales support role
  • Keyence will not sponsor applicants for work visas


Reports To:


NSS Director


Why work for KEYENCE?

  • Competitive compensation & benefits
  • “Learn by doing” development policy
  • Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
  • Promote from Within Culture


KEYENCE is an at-will, Equal Opportunity Employer.

Less than 10% Travel

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